Returns & Refunds Policy

TYONLINE Technology is an authorised reseller of Cisco and Cisco Meraki products. Our returns process follows the manufacturer's guidelines together with your rights under the Australian Consumer Law (ACL). Please read this policy carefully before placing an order, as some networking hardware and all software licences are subject to manufacturer restrictions.

Change of Mind

We accept change-of-mind returns on eligible hardware within 30 days of delivery, provided the item is:

• Unused, unopened and in its original, undamaged manufacturer packaging.
• Complete with all accessories, manuals, cables and documentation.
• Not a software licence, subscription, support contract or activated item.

To request a change-of-mind return, contact us at [email protected] with your order number. Return shipping for change-of-mind returns is the customer's responsibility, and we recommend using a tracked, insured service. A restocking fee of up to 15% may apply where the manufacturer charges us to return the goods to stock.

Software Licences, Subscriptions & Support

Cisco and Cisco Meraki software licences (for example LIC-* SKUs), cloud subscriptions, and support/warranty contracts are non-returnable and non-refundable once ordered or activated. This reflects Cisco's licensing terms — licences are registered to your organisation and cannot be returned to stock or resold. Please confirm the correct licence type, term and quantity before purchase.

Faulty, Damaged or Dead-on-Arrival Items

Nothing in this policy limits your rights under the Australian Consumer Law. If a product is faulty, not of acceptable quality, or does not match its description, you are entitled to a repair, replacement or refund.

For hardware faults, most Cisco and Meraki products are covered by the manufacturer's warranty (including Meraki's lifetime hardware warranty on many devices). Warranty claims and replacements are handled through Cisco's RMA process, which we will help you initiate. If you receive a dead-on-arrival or visibly damaged item, contact us within 7 days of delivery so we can arrange a replacement or refund.

How to Start a Return

1. Email [email protected] with your order number and the reason for return.
2. We will confirm eligibility and, where required, raise an RMA with the manufacturer.
3. Once we receive and inspect the returned item (or the manufacturer approves the claim), we will process your replacement or refund.

Refunds

Approved refunds are issued to the original payment method, processed securely through Square. Please allow up to 10 business days for the refund to appear on your statement after it has been approved. Original shipping charges are non-refundable except where the return is due to a fault or our error.

Contact

Questions about a return? Email [email protected] or call 0430 828 226.